FAQ

Are you comfortable using phone, video, email and/or chat for an online counseling session? Are you nervous about having a face-to-face counseling session, but feel that you help with depression or anxiety? Is your schedule full and you find it difficult to find the time to travel to traditional counseling appointments? Are you lacking time, but can be on the computer after hours when traditional counseling offices are closed? Are you busy, but can schedule time before work, at lunch, or after hours? Do you desire some connection with a counselor, but not face-to-face counseling sessions at this time?

If you answered yes to at least 3 of these questions you are a great candidate for iTherapyRX!

You can review the Privacy Policy by selecting the following link:

• Notice of Privacy Practices (pdf)

These documents are in place to protect you as a client and to insure you understand the services provided. These documents are the same documents required by HIPPA for a face-to-face medical or counseling session.

You can click the “Schedule an Appointment” link on the right side of the page and you will be guided through setting up your account and making the appointment.

You can select a counselor by reviewing the profiles for individual counselors at the Our Counselors button on the website. Once you choose your counselor, you can select that counselor when you make an appointment.

If you are uncertain about selecting a counselor, you may talk with iAssist, where a person will help you with the selection.

iTherapyRX appreciates your feedback. If you would like to do so, please click the “Contact Us” button below, call 800-432-7996 or email info@itherapyrx.com.

Since 2004, online counseling and tele-psychiatry is reimbursable through Medicare, Medicaid and a growing number of insurance plans. Please contact your insurance company to see if these services are covered under your plan. Your provider will give you the information necessary for you to file your claim.

Your provider will give you an invoice with the information you need to file your claim. Most insurance carriers utilize the HCFA 1500 form. Click here for a copy of this form:

• Health Insurance Claim Form 1500

To Get Started with Skype:

1. Go to the Skype website and download the latest version of Skype and then install it on your computer. For help and any questions you have about setting up or using Skype, go to www.skype.com.
2. Once you have installed Skype, you will provide iTherapyRX with your Skype name when you establish an account with iTherapyRX. Your counselor will contact you via Skype to add you to their Contact List.
3. You will need a webcam if your computer doesn’t have one built in, and possibly a headset. Recommended webcams and headsets can be found on the Skype website.

All Skype sessions are encrypted to ensure privacy and confidentiality. You can read more about security on Skype’s website at www.skype.com. HIPAA requires that protected health information (PHI) must be encrypted if it is sent over the Internet. Skype says that they use AES encryption, which is approved by the NSA for encryption of top secret information.

iTherapyRX is committed to provide each client with the utmost confidentiality. We ensure the security of our services and each counselor works in accordance with the iTherapyRX Code of Conduct. To review the Code of Conduct for counselors, please click on the link:

• iTherapyRX Code of Conduct

iAssist is a no charge service to clients to help in learning more about iTherapyRX services, setting up an account, scheduling an appointment and selecting a counselor.

To schedule an appointment, click here: Schedule an Appointment.

Technology has become an essential part of all of our lives- it can even be useful in personal growth work. While using the internet as a mode of communication for therapy may seem somewhat unconventional, online video conferencing is an effective, confidential and convenient alternative to face-to-face sessions.

iTherapyRX uses an SSL certificate that supports both industry-standard 128-bit (used by all banking infrastructures to safeguard sensitive data) and high-grade 256-bit SSL encryption to secure online transactions.  iTherapyRX is building its infrastructure to comply with the Health Insurance Portability and Accountability Act (HIPPA).  The actual encryption strength on a secure connection using a digital certificate is determined by the level of encryption supported by the user’s browser and the server that the web site resides on. For example, the combination of a Firefox® browser and our Web server enables up to 256-bit AES encryption with our SSL certificate.

Encryption strength is measured in key length-number of bits in the key. To decipher an SSL communication, one needs to generate the correct decoding key. Mathematically speaking, 2n possible values exist for an n-bit key. Thus, 40-bit encryption involves 240 possible values. 128- and 256-bit keys involve a staggering 2128 and 2256 possible combinations, respectively, rendering the encrypted data de facto impervious to intrusion. Even with a brute-force attack (the process of systematically trying all possible combinations until the right one is found) cracking a 128- or 256 bit encryption is computationally unfeasible.

For your security, we strongly recommend that you do not use iTherapyRX on public computers.  We also recommend that you do not store your iTherapyRX password through your web browser or other software.

The cost of services varies depending up the length of time and the type of counselor chosen. To find about specific services and rates click here: Services and Rates

If you are interested in learning more about becoming a provider, click here: Become a Provider

iTherapyRX services are conducted via video, chat and telephone. To learn more about these services click here: Services and Rates

iTherapyRX provides information on many of the conditions associated with mind, body and spirit. To learn more about individual conditions select the Mind, Body or Spirit pages and choose the associated issue.

In addition, iTherapyRX offers a variety of self-tests and worksheets to help clients better understand and learn more about individual conditions. Click on Self-Tests or Worksheets to learn more.

You can contact iTherapyRX by calling 800-432-7996, by visiting the Contact Us page or emailing us at info@itherapyrx.com.

If you are ready to make an appointment, visit the Schedule an Appointment page and you will be guided through setting up your account and making the appointment.

If you have questions, you may setup an appointment with iAssist and talk to someone about the services. Just visit the Schedule an Appointment page, setup your account and set an appointment with iAssist. This will be at no charge to you.

Yes, most states and regulatory bodies recognize the importance and applicability of online counseling services. Specific laws and regulations can vary state-by-state. If you have questions, please ask your counselor for specific information regarding your state.